Your privacy is important to us. This policy explains how RVK AI collects, uses, and protects your information.
Last updated: January 1, 2026
When you use our services, schedule a demo, or contact us, we may collect personal information such as your name, email address, phone number, company name, and job title.
We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and information about how you interact with our website.
For facilities using our AI voice agent services, we process call recordings and transcripts in accordance with HIPAA regulations and our Business Associate Agreement (BAA).
We use your information to provide, maintain, and improve our AI voice agent services, process transactions, and communicate with you about your account.
We analyze usage patterns to improve our services, develop new features, and enhance user experience while maintaining strict data protection standards.
With your consent, we may send you promotional communications about our services. You can opt out at any time by clicking the unsubscribe link in our emails.
RVK AI is fully HIPAA compliant. We implement administrative, physical, and technical safeguards to protect Protected Health Information (PHI) in accordance with HIPAA regulations.
All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. We use industry-leading cloud infrastructure aligned with SOC 2 security standards.
We implement strict access controls, including multi-factor authentication, role-based permissions, and regular access reviews to ensure only authorized personnel can access sensitive data.
We may share information with trusted service providers who assist us in operating our services, subject to confidentiality agreements and data protection requirements.
We may disclose information when required by law, court order, or government request, or when necessary to protect our rights, safety, or the rights of others.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.
We use essential cookies necessary for the operation of our website, including session management and security features.
We use analytics cookies to understand how visitors interact with our website, helping us improve user experience and content.
You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.
You have the right to access, correct, or update your personal information at any time by contacting us or through your account settings.
You may request deletion of your personal information, subject to legal retention requirements and our legitimate business interests.
California residents have additional rights under the CCPA, including the right to know what personal information is collected and the right to opt out of the sale of personal information.
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@rvkai.com
Phone: +1 (844) 353-1745
Address: RVK AI, Privacy Department